Refund policy

Effective July 29, 2026.

30-day money-back guarantee

If a Purogy product is not right for you, email support@purogy.co within 30 days of delivery and we will refund it. Opened and partially used bottles qualify — you cannot tell whether a supplement suits you without taking it, so asking you to return it sealed would make the guarantee meaningless.

How to request a refund

Email support@purogy.co with your order number and a short note. You do not need to justify the decision.
We confirm within one business day and tell you whether anything needs to come back to us.
The refund goes to your original payment method. Banks typically post it within 5–10 business days after we issue it.

What is covered

First orders and subscription refills alike, each within 30 days of delivery of that shipment's delivery.
Damaged, defective or incorrect items — send a photo and we will replace or refund, including shipping. This is not limited by the 30-day window in the sense that a damaged parcel is our problem whenever you tell us about it.
Orders that never arrived. Contact us and we will trace or reship.

What is not covered

Requests made more than 30 days of delivery after delivery, though it is always worth asking.
Free gifts, which have no cash value. If you refund the bundle they came with, we may ask you to return the gift or deduct its stated value.
Original shipping charges, where they were paid, unless the return is our fault.

Cancelling a subscription is separate

Refunding a shipment does not cancel future ones. To stop future charges, use Manage Subscription or email us — see the Subscription Policy. If you want both, say so and we will do both.

Before you contact your bank

If a charge looks wrong, email us first. We can usually refund it the same day, whereas a chargeback takes weeks, and we would rather solve it than argue about it.

Questions about any of this: support@purogy.co. We reply within one business day.

Purogy, 360 Av Du Président Kennedy, App 3211, Montréal, QC H3A 0H8, Canada