Support
How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
How do I cancel my subscription?
Cancel anytime — no fees. Email support@purogy.co with your order number or checkout email, or use Manage Subscription. We’ll confirm within one business day.
How do I skip my next shipment?
Still working through your current bottle? Email us or use Manage Subscription and we’ll push your next refill date. No penalty for skipping.
How do I update frequency, products, or address?
Email support@purogy.co with what you’d like changed, or log into your account. Changes made at least 24 hours before the next billing date apply to the upcoming refill.
How do the automatic refills work?
Every order is a subscription. Your next supply ships on the schedule shown for your bundle, and you can pause, skip, or cancel any time up to 24 hours before the next billing date.
When will my order ship?
Orders ship from our U.S. warehouse within 24 hours on business days. Most customers receive delivery in 3–5 business days.
How can I track my order?
Use Track Your Order, or open the tracking link in your shipping confirmation email.
Can I change or cancel after placing an order?
If it hasn’t shipped yet, email us ASAP at support@purogy.co. Once it ships, we can’t modify the order — but our money-back guarantee still protects you.
Do you ship internationally?
We currently prioritize U.S. shipping with free shipping on subscription orders. Email us if you’re outside the U.S. and we’ll confirm availability.
How do I take Purogy?
Take two softgels once daily, with or without food. Each bottle holds 60 softgels, a full 30-day supply.
Who should check with a doctor first?
If you’re pregnant, nursing, under 18, take prescription medication, or manage a medical condition, talk to your healthcare provider before use.
How long until I notice something?
Most people notice lighter digestion in the first 7–14 days and steadier energy by week three or four. Give consistent daily use a full 30 days — our guarantee protects the whole trial.
How should I store it?
Cool, dry place away from direct sunlight. No refrigeration needed. Keep the bottle closed so the oils stay fresh.
Is Purogy third-party tested?
Yes. Every batch is third-party lab tested. Made in a U.S. GMP-certified facility.
What's NOT inside?
No gluten, dairy, soy, or tree nuts. No GMOs, sugar, artificial colors, or synthetic fillers — eight ingredients, every dose printed on the label.
Are these FDA-approved claims?
Dietary supplements aren’t FDA-approved to diagnose, treat, cure, or prevent disease. Our statements haven’t been evaluated by the FDA.
Where is it made?
Manufactured in the USA in a GMP-certified facility with carefully sourced actives.
What is your return policy?
30-day money-back guarantee. If you don’t feel the difference, email support@purogy.co for a full refund — even on open bottles.
How do I request a refund?
Email support@purogy.co with your order number. Most requests are resolved quickly; refunds appear in 5–10 business days.
What payment methods do you accept?
Major credit cards and PayPal at checkout. All transactions are encrypted.
Why does ad pricing sometimes differ?
Promotional pricing can expire. purogy.co always shows the current offer. If you saw a specific deal, email us and we’ll help.
Send Us a Message
We'll get back to you via email, usually within one business day.
Reach Our Team
Have a question that isn't answered above? Email us anytime — no bots, no runaround.
Email:
support@purogy.co
Typical reply: within one business day.